Re: Kerio Removal/Update Problem

Jack <jackj14321@yahoo.com> wrote in
news:r6roj1di27dqq3gvabk826frb0tu97brdq@4ax.com:

> On Thu, 29 Sep 2005 20:52:00 -0000, enaitee
> <u617ix49o002@sneakemail.com> wrote:
>
>>Hi...I've been trying to upgrade my Kerio PFW from v 4.2.0 to 4.2.1.
>>I've done this several times before with updates on my Windows 2000
>>Pro on a cable internet connection and this is my first problem
>>besides the occasional bonehead move like not having my modem turned
>>on.
>>
>>Clicking on the download file seems to start the install normally but
>>about 2/3 the way through "removing old applications" I get an error
>>popup. "The feature you are trying to use is on a network resource
>>that is unavailable" Below that is another message and a window.
>>"Click OK to retry and/or enter in the window the full path to "Kerio
>>Personal Firewall.msi". The window shows the path to that exact file
>>already. Clicking OK produces another error notice stating in effect
>>"The msi file submitted is not a valid Kerio PFW installation file".
>>Closing the install gives a final error notice. "error 1714.The older
>>version of KPF cannot be removed ..."
>>
>>I've tried re-downloading and doing the install with differing combos
>>of being on or off line and with KPFW turned on or off with no
>>difference. I tried a manual remove of KPFW using their site
>>directions again with no difference. The Kerio app has all "permits"
>>for internet connection.
>>
>>I suspect something in Windows has been messed up because I've tried
>>re- installing the same 4.2.0 version with the same results (bless
>>backups). All my searches have turned up is comments on KPFW's 2006
>>end and how many like older versions anyway. Suggestion for a fix or
>>for reading would be apreciated. Regards, Nick
>
> I think that's a Windows problem. Microsoft has a program on their
> site that will remove all references to a certain program from the
> Registry. It's "msicuu2.exe". You can do the same thing, just type
> "Regedit" in the RUN box and search for and delete all Registry
> entries that refer to Kerio. Then run your install program again and
> everything should be fine.
>
> Jack
>

Hi,
The Kerio site instructions for manual removal gave two files and two
registry keys to remove which I did. Of the files, fwdrv.sys and
fwdrv.vxd, I could only find the first but since it said "if found", I
figured that was OK. I did follow your suggestion and search the
registry for other references to the program and only found an entry for
the driver file, fwdrv.sys, which I removed hoping that it was the silver
bullet. Not so, I still get the same error flags. Thanks anyway.
Received on Sat Oct 15 04:35:33 2005