Re: Kerio Removal/Update Problem

enaitee <u617ix49o002@sneakemail.com> wrote in
news:Xns96E08D4C2DFA1enaiteecableone@216.168.3.44:

> Hi...I've been trying to upgrade my Kerio PFW from v 4.2.0 to 4.2.1.
> I've done this several times before with updates on my Windows 2000
> Pro on a cable internet connection and this is my first problem
> besides the occasional bonehead move like not having my modem turned
> on.
>
> Clicking on the download file seems to start the install normally but
> about 2/3 the way through "removing old applications" I get an error
> popup. "The feature you are trying to use is on a network resource
> that is unavailable" Below that is another message and a window.
> "Click OK to retry and/or enter in the window the full path to "Kerio
> Personal Firewall.msi". The window shows the path to that exact file
> already. Clicking OK produces another error notice stating in effect
> "The msi file submitted is not a valid Kerio PFW installation file".
> Closing the install gives a final error notice. "error 1714.The older
> version of KPF cannot be removed ..."
>
> I've tried re-downloading and doing the install with differing combos
> of being on or off line and with KPFW turned on or off with no
> difference. I tried a manual remove of KPFW using their site
> directions again with no difference. The Kerio app has all "permits"
> for internet connection.
>
> I suspect something in Windows has been messed up because I've tried
> re- installing the same 4.2.0 version with the same results (bless
> backups). All my searches have turned up is comments on KPFW's 2006
> end and how many like older versions anyway. Suggestion for a fix or
> for reading would be apreciated. Regards, Nick
>

Success!! The failure to remove the existing v 4.2.0 lay in the
appropriate "Kerio Personal Firewall.msi file not being where Windows
expected it to be located. In trying to resolve this by entering the
path to that file I was mistakenly entering the path to the new install v
4.2.1 "Kerio Personal Firewall.msi" file. Yes, they have the same name
and obviously they are different! Not that it is an excuse. I should
have been more careful. Anyway using the correct path allowed v 4.2.0 to
removed by Add/Remove Programs and installing the new version was as
smooth as always....Phew!!
Received on Sat Oct 15 04:35:33 2005