Re: E-mail problem with Norton Personal Firewall

Marvin wrote:
> Llatikcuf wrote:
>
>> I had this problem twice with norton Internet security 2005:
>>
>> 1st time:
>> Go to the Anti spam tab, click "Anti Spam" and then "Turn off". That
>> fixed it. I never used it anyways, so I left it off.
>
>
> The computer has Norton Firewall and Norton System Works, neither of
> which includes Anti Spam. Our ISp provides a spam filter, and Mozilla
> Thunderbird has one also. Not much gets past these two checks.
>
>>
>> 2nd time:
>> An update screwed up the applications list.
>
>
> I've had this happen on another computer. The fixes Symantec
> recommended were complex and time consuming, and didn't work. Full
> uninstalling and reinstalling did work that time.
>
>> Fixed it by going to "personal firewall" then "configure" then
>> "programs". I selected the programs one at a time and removed all of
>> them. After that I clicked "program scan" and it reconfigured all of
>> the programs. E-mail worked again.
>
>
> This is one of the things Symantec recommended. Unfortunately, it
> didn't work. I'm considering uninstalling and reinstalling both Norton
> programs, having no other ideas of what might help.
>
>>
>> Hope this helps,
>
>
> Thanks for trying.
>
>>
>> -Nate
>>
I removed both Norton System Works 2005 and Norton Personal Firewall 2005 with the
SymNTR.exe utility from symantec.com. That did a more thorough job than WinXP Add/Remove
programs, including removing registry settings, but it must have left some info on the
computer because I was not asked for the product key when I installed the programs again.
  I installed NPF first, then NSW, and the problem sending e-mail is gone.

Is someone from Symantec watching this NG? This is the second time I've solved a problem
with Symnatec software by doing a full reinstallation. That was not recommended to me by
Symantec's help programs, but it took less time than some of the things they suggested
that failed to solve the problem. I'm now reluctant to recommend Symantec's programs to
anyone who isn't proficient in computer maintenance.
Received on Mon Nov 21 02:36:37 2005