Re: 3COM OFFICECONNECT ISSUE

<info@gocosoftware.com> wrote in message
news:1141995024.333913.200470@v46g2000cwv.googlegroups.com...
> Hi,
>
> I'm Giuliano, and I'm Italian developer.
>
> Since years i got an OFFICE CONNECT VPN FIREWALL that have this known
> issue:
>
> The firwall freeze or reboot under an attack attempt.
>
> I tought a "real firewall" does not have to freeze o reboot but
> (eventually) to log the attack.
>
> You can find some useful informations at
> http://www.digit-life.com/articles2/router-3com-3cr870-95/router-3com-3cr870-95-4.html
>
> First, altought I am a little bit expert in this kind of things, I
> tought that was my problem configuring the appliance, but trying a
> large number of configuration I had not solve the problem right now.
>
> In the latest year i contact many times 3Com assistance explaining that
> the problem is not only mine but many people have bought this item have
> the same problem, so it is necessary a patch.
>
> I explained them I trust in 3Com appliances since many years (I've
> bought a lot of 3Com brand) and I was asking a generic patch to solve
> the problem (if it wold be possible).
>
> They always ask me in this way:
> -----------------------------------------------------------------------------------------------------------------------------------
> Dear Giuliano,
>
> Thank you for your email. Unfortunately, 3CR870-95 with SN:
> 75NV399BBC660 is out of 90 days technical support warranty. So it is
> not entitled for technical support. You have 3 options for solving your
> issue:
>
> 1. Please go to 3com knowledge base web site: 3kb.3com.com to find your
> solutions.
> 2. Please contact your reseller for advice.
> 3. You can pay for chargeable service.
>
> If you think it is defective part, please advise us and ask RMA.
>
> Sorry for any inconveniences.
>
> If you have any other questions please do not hesitate to e-mail or
> call us.
>
> Thank you for your e-mail and interest in 3Com.
>
> Sincerely,
>
> 3COM e-Support Team
> ----------------------------------------------------------------------------------------------------------------------------------
>
> I can't place a rma couse i can't know if there is a Faulty Part in the
> firewall and i am not able to verify microelectronics inside the
> firewall !!!
>
> The firewall works good except in the main important moment when there
> is an attack.
>
> I think it have a software bug then it freeze under attack!!!
>
> But seems 3com don't want to solve the problem (or they do not know how
> to solve the problem).
>
>
> Then.. any kind of help is appreciated.
>
> thanks guys.
>
> Giuliano.

I'm not sure what other kind of advice you're going to get than the obvious,
buy another (real) firewall. Something like a Watchguard or a Fortigate or
a NetScreen that is built as a true firewall appliance. Not a Linksys,
D-Link, or 3-com most of which are really just gateway network devices with
a few added features.

Hint, they should cost more than $500.

-Russ.
Received on Mon May 1 00:56:28 2006